Description

Wenatchee Dental is looking for an experienced and dedicated Front Office Coordinator to join their team. Our Front Office Coordinators play an essential role in the oral healthcare of our patients, as well as the financial health of the practice. The primary role of the Front Office Coordinator is to partner with clinicians to provide a comfortable and welcoming experience for our patients while maintaining a financially viable practice. 

In this role, the Front Office Coordinator will be the first point of contact for our patients and will set the tone for their experience. They maintain productive schedules, verify patient insurance information, and collect all co-pays at checkout. This position will report to the Office Manager. The hourly salary range for this position is $18-$24 per hour depending on experience. 

What You’ll Be Accountable For:

· Maintain a safe and positive environment for patients.

· Greet and check in all patients in a friendly and professional manner.

· Maintain productive schedules and confirm appointments.

· Verify patient insurance coverage, benefits, and eligibility.

· Present treatment plans and educate patients on their benefits and out of pocket costs.

· Gain financial commitment from patients, explore payment options when necessary, and collect co-pays.

· Obtain any necessary insurance pre-authorization and referral documentation.

· Respond to patient billing, treatment, and benefit inquiries.

· Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.

· Other duties and responsibilities as assigned by the office manager.

Benefits:

· Competitive salary based on experience and qualifications.

· Comprehensive benefits package including medical, dental, and vision coverage.

· Retirement savings plan (401k) with employer match for eligible employees.

Schedule:

Tues - Fri with Patient hours 8am-5pm

Requirements

• High school diploma or general education degree (GED) or equivalent requirement
• Minimum 1 year dental office experience, with 2 years preferred
• Excellent organizational skills
• Excellent interpersonal communication skills
• Patient advocate; empathetic, adaptable, and ethical
• Ability to multitask effectively
• Proficient in Microsoft Office

Commitment to Equity, Diversity, and Inclusion (DEI)

· Mosaic Dental Collective is committed to growing and celebrating our diverse, people-powered culture. We embrace and encourage the many varied, wonderful differences that our workforce embodies. Together we cultivate human connections that empower each of us to bring our authentic and unique selves to work every day. We expect that Mosaic Dental Collective employees treat each other with respect, seek to understand our differences, and work to find commonalities, building up our Mosaic community as one team.

Work Environment

· This position operates in an office environment which includes working with and operating phones, computers, fax machines, copiers, and other office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, sit, bend, stoop, reach, carry, use hands, and eyes. Specific vision abilities required by this job include close vision.

· Location: 808 N Miller Street, Wenatchee, WA 98801 

· Reports To: Office Manager 

· Department: Front Office

· FLSA Status: Non-exempt 

Note: This job description is intended to convey information essential to understanding the scope of the Front Office Coordinator position. It is not exhaustive and may be subject to change or modification to meet the needs of the dental practice